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Customer Service


Your Cool, Effortless & Style Bowler's Shopper's Guide


Bowling Concepts prides itself on helping you as a bowling style shopper. We've put together this guide for smooth & effortless bowling store shopping! In addition to a large, hand-selected bowling collection, ya'll get unparalleled service from our owner & designers to our staff of talented Cool Shirt Designers anytime you email or call. We are here to help you design custom bowling shirts for your business or just offer you bowling style advice when you're adding to your bowling wardrobe! Give us try on.....ya'll be comin' back.

Monogramming


Our website is designed to allow you the shopper to easily customize a shirt and other items. All the designs shown on the shirts are embroidered unless otherwise noted and come as part of the retail price shown. Names and designs are optional and prices are shown with each item. All the customization is high stitch count professional embroidery.

If you a looking for particular design, please feel free to browse our additional design catalog, DESIGN CATALOG

For pricing, please note the design number and e-mail customerservice@bowlingconcepts.com with the design number your name and contact number and we will promptly send you pricing.

If you have your own design, we would be happy to convert the design into stitching and stitch it on a shirt. for pricing, please e-mail your art to customerservice@bowlingconcepts.com


We also offer professional silk screening. Please feel free to call us to discuss at (877)295-7848.

Sizing Help


- How to measure -
We have tried to provide as much information as possible to help you select the correct size. Size charts are provided on each shirt page near the select size option for ordering.

Method One (Measure an existing shirt that fits you well)
     Step 1: Lay the buttoned shirt flat on a flat surface. Measure the across the chest 1" below the armhole. Double the measurement to account for both the front AND back.
    Step 2: If you like a close fit, subtract 4 inches from the shirt measurement. This is your chest size.

     Step 3:Find the closest measurement on the sizing chart found on each shirt page.

Method Two (Estimate from actual chest measurement)
      Step 1: If you do not already know your chest measurement, measure the fullest part of your chest. Typically 1" below the arm.
     Step 2:Find the closest measurement on the sizing chart found on each shirt page. If you want extra room, buy up a size.

We do not recommend the clients size down from what they would "normally" purchase. In general, bowling shirts are designed to be more form fitting.

Shipping Information


We primarily ship standard shipping order via USPS First Class Mail, Priority Mail or UPS Ground.

We realize that often you need items in a hurry for an upcoming occasion, so we are pleased to offer you the option of Standard Shipping (5-7 business days) or Two (2) Day Shipping. The costs for this option vary, and they are NOT included in our free shipping promotion. Two (2) Day shipping is shipped via UPS or Fed Ex. Bowling Concepts reserves the right to select the delivery carrier.

When choosing the Standard Shipping Method (5-7 Business Days), please note that weekends, holidays and the day that the product ships do not count as transit time. In addition, we will need a little extra time to do shirts with embroidered logo and/or monogramming, please allow 5-7 business days for these shirts to get hand-made extra special for you before shipment.

When choosing the (2) Day Shipping Method, please note that weekends, holidays and the day that the product ships do not count as transit time. In addition, we will need a little extra time to do shirts with embroidered logo and/or monogramming, please allow 5-7 business days for these shirts to get hand-made extra special for you before shipment.

If shipment arrival date is critical, we will make every effort to meet on or before specific date request, please note the date in the comments box at the end of checkout. If we have concerns about the arrival date, we will contact you immediately.

Special Shipping Requests or Rush Orders


If you need the items in less than a week, we make every effort to help you, but please call us 1(877)295-7848

International Shipping


We do now ship into Canada. We are not processing other international orders at this time.

Minimum Order


Bowling Concepts does not have a minimum order amount. You can order a single shirt or 10,000 and we will still fill the order.

Phone Orders


Bowling Concepts will be glad to take your order by phone. We ask that you provide an e-mail address if possible for an order confirmation. When you receive your order confirmation it is your responsibility to review the order for accuracy. Please notify customer service immediately if changes are required.

-No Hassle Returns, Plus Exchanges


We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return any unused or defective merchandise, for a prompt refund or exchange; the only exception is personalized or custom made items. All items must be unworn or used with original tags attached.

What else do you need to know?

1. To make your return or exchange go smoothly, please email customerservice@bowlingconcepts.com us for a Return Authorization Number (RAN), if it is easier feel free to call customer service at 1(877)295-7848.

2. In the email, include the name that's on the order or the order number. Indicate whether you would like an exchange or return.

3. Customer Service will promptly email you the RMA and easy additional instructions on sending your item back to the address below.

Bowling Concepts
211 Pauline Drive #206
York, PA 17402
RMA #

4. After we receive your returned merchandise, we will either expeditiously refund the appropriate item's purchase price less shipping or we will ship your exchange.

5. We will gladly do exchanges at NO charge within 30 days of receipt of item. 

6. Calculating Your Refund:
      --Returns before 15 days of receipt of item: 100% of item's price.
      --Returns after 15 days of receipt of item: 90% of item's price.
      --Returns after 20 days of receipt of item: 80% of the item's price.
      --Returns of 3 items within any 60 day period: 90% of items' price.
      --Returns of 4 or more items within any 60 day period: 80% of items price.
      --Returns without RMA or sent to incorrect warehouse: 80% of item's price.
      --No Returns or Exchanges after 30 days from Receipt of Items.
      --Returns from Production Companies: 80% of the item's price.
      --Order Canceled after 24 hours: 90% of item's price.
      --COUPONS-- if your return decreases your order total to below the dollar about specified on the coupon then your        return will reflect the price less the discount.
      --CLEARANCE & CLOSEOUT are all non-returnable and non-exchangeable, no exceptions.

Payment Options


We accept all major credit cards. Visa, Master Card, American Express, Discover. There is no surcharge for using your credit card to make purchases with Bowling Concepts. Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you). Incorrect information will cause your credit card to be declined. Your credit card will be charged upon order placement.

You can also place an order with a personal check or money order. Proceed to the checkout stand to see instructions on how to place an order with a personal check, or money order. We must receive payment before your order will be processed.


Print Catalog


In order to bring you continually update bowling styles and the high cost of printing, Bowling Concepts does not offer a print catalog. We would love for your to share the shirts and other items on our web site, therefore please feel free to print our pages or email them via the email a friend on each product page.

Don't forget to sign up for our email to get the latest in promotions and new additions. (We do not share your email address and you can opt out at any time)


Our Security Pledge


The Bowling Concepts Security Pledge protects you while you shop at Bowling Concepts so that you never have to worry about credit card safety.

We guarantee that every transaction you make at Bowling Concepts will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Bowling Concepts.
Bowling Concepts' servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL's browser, so that only Bowling Concepts can read a buyer's personal information.

Shopping online at Bowling Concepts is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Bowling Concepts, you will be on your way to appreciating the power, convenience, and security of shopping from home.

Disclaimer of Warranty; Limitation of Liability



(A) USERS EXPRESSLY AGREE THAT USE OF THE SERVICE IS AT HIS OR HER SOLE RISK. NEITHER Bowling Concepts, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS OR LICENSEES, IF ANY, WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE: NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE OR AS TO THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION, SERVICE, [OR MERCHANDISE] PROVIDED THROUGH THE SERVICE.

(B) THE SERVICE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

(C) THE DISCLAIMERS OF LIABILITY CONTAINED IN THIS SECTION APPLY TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

(D) IN NO EVENT WILL Bowling Concepts OR ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE OR OUT OF THE BREACH OF ANY WARRANTY. (E) Bowling Concepts NEITHER ENDORSES NOR IS RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT ON THE ONLINE SERVICE.

(F) Bowling Concepts DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY PRODUCT OR SERVICE OFFERED BY A THIRD-PARTY THROUGH THE SERVICE AND WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN ANY USER AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, EACH USER SHOULD USE HIS OR HER BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

(G) EACH USER SPECIFICALLY ACKNOWLEDGES THAT IN NO EVENT WILL Bowling Concepts, ITS AFFILIATES, NOR ANY OF THEIR RESPECTIVE EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF (i) THE USE BY SUCH USER OF ANY BROWSER OWNED OR OPERATED BY ANY PARTY AND/OR (ii) THE DOWNLOADING OF ANY SOFTWARE OWNED OR OPERATED BY ANY THIRD-PARTY IN CONNECTION WITH THE SERVICE.

(E) Each user shall be responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed for access to and use of the Service, and users shall be responsible for all charges related thereto.